Last Updated: May 21, 2025.

At Neat Gurus, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or interact with us in any way. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect several types of information to help us serve you better:

a. Personal Information:

• Name, email address, and phone number

• Service address and booking details

• Billing and payment information (processed securely via third-party platforms like BookingKoala or Stripe)

• Any messages or feedback you send to us

b. Non-Personal Information:

• Browser type, IP address, device type, and access time

• Pages visited and site usage data via cookies and analytics tools

2. How We Use Your Information

Neat Gurus uses your information for the following purposes:

• To provide and manage cleaning appointments and customer accounts

• To process payments securely

• To communicate confirmations, service reminders, and important updates

• To send newsletters, offers, or marketing emails (only with your consent)

• To analyze and improve the performance of our website and services

• To ensure compliance with legal and regulatory obligations

3. How We Share Information

We do not sell, rent, or trade your personal data.

We may share your information with:

• Third-party providers who help us operate our business (e.g., payment gateways, booking software, or customer support tools)

• Legal authorities when required to comply with laws, regulations, or legal processes

• Service professionals (e.g., our cleaning staff) solely for the purpose of fulfilling your requested services

All partners and service providers are expected to maintain privacy and data security standards.

4. Data Security

We take your privacy seriously and implement reasonable administrative, physical, and technical safeguards to protect your data. However, no system is entirely immune to breaches, and by using our services, you acknowledge this inherent risk.

5. Cookies and Tracking

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience and gather anonymous analytics data. You may adjust your browser settings to refuse cookies, though this may impact website functionality.

6. Marketing and Communication

If you subscribe to our newsletter or opt-in to marketing messages, we may occasionally send you updates, promotions, or service information. You can unsubscribe anytime by clicking the link at the bottom of the email or contacting us directly.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we become aware that a child has submitted personal information, we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of the data we hold about you

• Correct or update your information

• Request deletion of your personal data

• Opt-out of marketing communications

To exercise these rights, please contact us at [your email address].

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage users to read the privacy policies of any external websites they visit.

10. Changes to This Privacy Policy

Neat Gurus may update this Privacy Policy from time to time. We will post any changes on this page and revise the “Last Updated” date above. Continued use of our services after changes are made constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

📧 Email: neatgurus@gmail.com
📞 Phone: 901-530-0245
🌐 Website: www.neatgurus.com