Booking your cleaning with Neat Gurus is quick and easy. Just visit our booking page and follow the step-by-step process to choose your service type, date, and time. You’ll receive a confirmation email once your appointment is secured. If you have any special requests, you can include them in the notes section during booking.

Yes, we come fully prepared with all the necessary cleaning products, tools, and equipment to get the job done right. Our supplies are professional-grade and safe for both people and pets. If you have any preferences or allergies related to cleaning products, let us know in advance and we’ll be happy to accommodate your needs.

We specialize in cleaning a variety of spaces, including short-term rentals like Airbnbs, small office spaces, and residential homes and apartments. Whether it’s a one-bedroom studio or a small commercial space, we tailor our services to fit your unique needs and ensure every space we clean is left spotless.

Our standard cleaning is designed to maintain general cleanliness and includes dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, mirrors, showers), wiping kitchen surfaces, taking out the trash, and straightening up common areas. It’s ideal for regular upkeep and keeping your space fresh and tidy.

Deep cleaning goes beyond the basics. In addition to everything included in a standard clean, deep cleaning involves scrubbing baseboards, cleaning behind appliances, wiping inside cabinets, addressing built-up grime in kitchens and bathrooms, and paying special attention to neglected or high-touch areas. It’s perfect for seasonal refreshes or when extra detail is needed.

Yes, Airbnb and short-term rental cleaning is one of our specialties. We understand the quick turnaround times and high standards needed for guest satisfaction. Our team will reset the space, thoroughly clean and disinfect all areas, make beds (if linens are provided), and prepare the unit for your next guest so you can maintain glowing reviews.

To help us deliver the most efficient service, we recommend picking up any personal belongings or clutter, securing valuables or fragile items, and ensuring we have access to the property. If there are any entry instructions, pets to be aware of, or priority areas you’d like us to focus on, you can include those details when booking.

Not at all. Many of our clients prefer to be out while we clean. As long as we have secure access — whether through a key, code, or lockbox — we can take care of everything while you’re away. If you prefer to be present, that’s fine too. Either way, we’ll communicate clearly and keep you informed.

We understand the comfort that comes with having a familiar face. For recurring cleanings, we do our best to assign the same cleaner whenever possible. While it depends on availability and scheduling, we prioritize consistency and will work with you to keep the same cleaner on your rotation whenever we can.

Yes, absolutely. All of our cleaning professionals go through a thorough background check and vetting process before joining the Neat Gurus team. We are fully insured, so you can feel confident knowing that your space is being handled by trusted and responsible professionals.

Your satisfaction is very important to us. If something was missed or not completed to your expectations, please reach out within 24 hours of your service. We’ll make it right by scheduling a re-clean of the missed areas at no additional cost. Our goal is to exceed your expectations every time.

Payment is completed securely online through our booking page when you schedule your service. We accept all major credit and debit cards. There’s no need to worry about cash or checks — everything is handled electronically for your convenience and safety.